Billing Policy

Billing Policy

Welcome to LUNE's Billing Policy page. By making a purchase on our website (https://www.luneusa.com), you agree to the following terms and conditions related to payments and billing.

Payment Methods

We accept the following payment methods for your convenience:

  • All major credit and debit cards (Visa, MasterCard, American Express, and Discover)
  • PayPal
  • Apple Pay
  • Google Pay

Free Trials

We offer free trials on select subscription plans. During the free trial, customers are required to cover shipping and handling costs ranging from $6.96 to $9.95. To start a free trial, simply select an eligible subscription plan and complete the checkout process.

Subscription Plans

Customers can choose the frequency of their subscription plans:

  • Every 2 weeks
  • Every month
  • Every 2 months
  • Every 3 months

Taxes

Orders shipped to Utah, USA, will be charged the applicable state sales tax. Orders shipped to other locations will not be charged sales tax.

Notifications

We will notify customers of any changes to their subscription plans or billing information via email.

Refunds and Exchanges

If at any time a customer is unsatisfied with their purchase, they may return the empty bottle or jar for a full refund. Please refer to our Refund Policy for more information on how to process a return.

Late or Missed Payments

If a customer misses a payment, their order will not be shipped, and their subscription will remain active. The customer will be charged during the next billing period.

Cancellations and Modifications

Customers can cancel or modify their subscriptions at any time by emailing us or filling out the online form on our website: Subscription Edit Form.

Discounts and Promotional Codes

We may occasionally offer discounts and promotional codes. These offers will be subject to their specific terms and conditions.

Terms of Service

By making a purchase on our website, customers agree to our Terms of Service.

Please note that this Billing Policy is subject to change at any time. We encourage customers to periodically review this page to stay informed about any updates or modifications.

If you have any questions or concerns regarding our Billing Policy, please do not hesitate to contact us.

Thank you for choosing LUNE.